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Terms of Service

Last updated: July 2026

1. Who we are

This website and the Mildred's brand are operated by ALAE CAPITAL Ltd., a Canadian corporation, PO Box 30236, RPO Ogilvie, Whitehorse, Yukon Y1A 5M2, Canada ("Mildred's", "we", "us"). Contact: hello@mildredswash.com. By placing an order on this site, you agree to these Terms.

2. Products

We sell physical household laundry products, including fragrance-free laundry detergent sheets. Product descriptions and images are provided for illustration; please read each product page carefully before ordering.

3. Prices and payment

Prices are shown in U.S. dollars (USD). Applicable taxes are calculated at checkout. We accept major credit cards and the payment methods displayed at checkout. Payments are processed securely by our payment providers; we never have access to your full card details. We reserve the right to change prices at any time; orders are charged at the price in effect when you place them.

4. Orders

Your order is an offer to purchase. We may refuse or cancel an order in cases of suspected fraud, pricing errors, or stock unavailability; if payment was taken, it will be refunded in full. You receive an email confirmation once your order is accepted.

5. Shipping

Shipping terms, timelines and coverage are described in our Shipping Policy.

6. Refunds — the Mildred's Promise

Our 60-day guarantee and refund process are described in our Refund Policy. Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your state or country.

7. Product use and safety

Our products are household cleaning products. They are not medical products and no statement on this site is medical advice. Always follow the usage instructions on the packaging. Keep out of reach of children and pets. Do not ingest. In case of contact with eyes, rinse thoroughly with water. Discontinue use if irritation occurs and consult a professional if needed.

8. Intellectual property

All content on this site — text, images, logos, illustrations, the Mildred's name and character — is the property of ALAE CAPITAL Ltd. and is protected by copyright and trademark law. No content may be reproduced or used commercially without our prior written consent.

9. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier disruptions, natural disasters, or governmental actions.

11. Governing law

These Terms are governed by the laws of Yukon, Canada, without prejudice to any mandatory consumer protections of your place of residence. Before any legal action, please contact us at hello@mildredswash.com — we resolve virtually everything with one email.

12. Changes

We may update these Terms at any time. The version in effect when you place your order applies to that order.