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Refund Policy

Refund Policy

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Non-returnable items: 

  • Sale Items
  • Gift Cards

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
It may take some time before your refund is officially deposited. 
There is often some processing time before a refund is deposited. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@allayskin.com

Sale items (if applicable) 
Only full priced items may be refunded if not opened, if opened refund is unavailable. Unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged before being opened. If you need to exchange it for the same item, send us an email at info@allayskin.com

Shipping 
To return your product, you should Email the name of your product and a picture of your product you want to return and it's receipt to: hello@allayskin.com

You will be responsible for paying your own shipping costs for returning your item/s. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.